Our Guiding Principles
Our work is grounded in our guiding principles. No good thing ever came about without hard work and a good plan. Here are our guiding principles - the guideposts for our good plan.
approach change with care
- Play nice in the sandbox from the beginning
- bring everyone along and hold hands while we do it
•Kiss (Keep it simple stoopid)
- But make sure security is #1
Service oriented always
- Build resilient business processes (business logic always includes failure case handling)
- NO BIG BANG - approach transformation in a service-by-service way
- Tuning designed at the start to be managed at the services / business process level
DESIGN for simplicity
- Production Day 1 / Fast recover
- build for failure (chaos monkey)
- A-B or red-green testing approach
- Buy (SaaS or PaaS) if commodity service - build only if a differentiator
-No Business logic in middleware
- progress over perfection as a guiding principle / MVP
Data-Driven decisioning
- KPI-based decisioning
- have yearly KPI targets that are measurable
- always design with the lowest number of hops in mind
build towards a target
- Minimize Third-party software
- Opensource-First / Cloud-First
- Automate the hell out of everything that we do
- EA End-states / CSM / Cobra
Our Mission
The truth is that most organizations are indeed too complicated, especially now that we're in an age of increasing competition, technological disruption and communications overload. The way that we design and manage our organizations unintentionally adds to the crisis of complexity.
We don't think it has to be this way and that we can do something about it.
We will strive to simplify wherever possible when approaching solutions - we know how technology, organization, and processes need to align to be successful. Because we always have the customer in mind, we will always balance our goal of delivery with making sure our efforts never impact the customer. We know that this is more of a marathon rather than an exhilarating sprint and we are dedicated to seeing this through to completion.
-established 06-12-2021 (on, canada)